Apple At Home Advisor

At apply home adviser, we think that commitment, a dynamic workplace, creativity, and innovation are what drive the best possible customer experience. Every consumer engagement, in our opinion, is a chance to inspire, engage, and delight.

We may have a big influence on our clients by paying close attention to even the tiniest things! The first step in creating this atmosphere is you! You are a people-person who solves problems with ease.

You surpass your friends’ and family’s expectations by offering advice, expertise, and a love of technology as they solve problems. You are interested in fixing hardware and software components when anything goes wrong, utilizing rigorous troubleshooting process flows, and you are intrigued about why things function the way they do.

You have outstanding communication abilities, both written and verbal, and the capacity to arrange your workload and schedule your time. You are able to assess, isolate, and fix a variety of technical problems while multitasking between systems and apps. You have the ability to carefully interact, patiently outlining step-by-step fixes in a manner specific to each client.

Not only are you here to assist with technical problems, but you also aim to deliver an amazing customer experience. You may be the next Apple Support College Advisor if this describes you.

Key Qualifications

  • A strong commitment to providing excellent customer service and taking control of the client experience, including thorough issue resolution
  • Approach opportunities with discretion and flexibility.
  • Set a good example and show integrity, reliability, and quality.
  • able to handle uncomfortable conversations and show resilience in the face of adversity
  • Possibility of successfully modifying communication and style for various audiences
  • Capable of working autonomously and independently in a fast-paced, ever-changing environment
  • Grow on a team where knowledge is exchanged and criticism is encouraged.
  • Good time management, which includes the capacity to prioritize, organize, and multitask,
  • able to do research, understand technical details using a variety of tools, and protect client privacy
  • Experience with iOS, smartphones, tablets, PCs, or Macs
  • Ability to pick up technical troubleshooting abilities and a willingness to learn and take on new tasks
  • creates room to pay attention, pick up knowledge, and enhance other viewpoints and experiences
  • actively looks for chances to promote and honor diversity and inclusiveness

Description

We at Apple think that our varied experiences, viewpoints, and interests inspire us to develop ideas that benefit us all. Your input is vital to the support of several of our well-known products, like iPhones, iPads, MacBooks, iMacs, and more, as an Apple Support College Advisor.

Apple At Home Advisor

You will be the initial point of contact for our customers and the personable face of Apple, offering exceptional technical support, troubleshooting, and customer service.

We’ll rely on you to pay attention to what our customers need, then utilize your technical know-how, inventiveness, enthusiasm, and our defined troubleshooting procedure to address their requirements and remind them that wonderful people make up the company that produces our fantastic goods. We will make you the greatest.

This role offers a competitive salary, excellent benefits, the opportunity to purchase company shares, a plan for vacation time, a discount for employees, and tools specifically designed to assist your continued professional development. We’re dedicated to assisting staff members in realizing their potential.

We hold each other and ourselves accountable for promoting an inclusive culture where everyone feels heard, visible, and motivated to perform at their highest level.

Education and Experience

Requires enrollment in a minimum of one course at a four-year recognized university in the United States with the goal of earning a bachelor’s degree or higher by December 2025 or later. Majors in technology, business, and communications are recommended. The preferred GPA is 2.7.

Additional Requirements

Consistent with a fixed schedule that includes weekends, be willing to participate in nine weeks of mandatory part-time virtual training (summer training schedules may vary)
With the ability to work three four-hour shifts throughout the week, mostly on Saturdays, between the hours of 4:00 p.m. and 10:30 p.m. CST, and one eight-hour shift on the weekends, including holidays,

Able to adjust weekly hours when classes are not in session in accordance with business requirements
completing a background check and pre-employment evaluation successfully
Having successfully finished the first training
able to type at a minimum of 40 words per minute when conversing with clients
A desk, chair, and ergonomic workstation that are silent

A straight hardwired internet connection from a supplier that offers less than 150 ms of latency and a minimum download speed of 10 Mbps and 3 Mbps at your address Both the given equipment and the residence must have hardwired internet access. It is never permissible to connect wirelessly to home adviser equipment.

Apple is devoted to diversity and inclusiveness and is an equal opportunity employer. Regardless of a candidate’s race, color, religion, sex, sexual orientation, gender identity, national origin, handicap, veteran status, or other legally protected characteristics, we adopt affirmative action to provide equal opportunity for all candidates.

If a candidate asks about, discloses, or discusses their compensation or the compensation of other applicants, apply home adviser will not treat them unfairly or take any action against them.
Apple will evaluate all eligible candidates for employment who possess criminal backgrounds in a way that complies with the relevant legislation.

Due to legal requirements, Apple takes part in the E-Verify program in some places.
Apple pledges to assist candidates with both physical and mental challenges and provide appropriate accommodations for them.
The workplace at Apply Home is drug-free.

Pay and Benefits

Within a range, base pay at Apple is one component of our overall benefits package. This gives you the chance to advance in a job as you learn and mature in it. For this position, the basic pay scale is $27.75–$32.45 per hour, with the majority of new recruits beginning at $27.75. Your basic compensation will vary based on your location, experience, talents, and credentials.

By taking part in Apple’s discretionary employee stock programs, employees may also become Apple shareholders. Employee stock purchase plans offered by Apple allow workers to acquire Apple shares at a discount and are eligible for discretionary restricted stock unit awards.

Additional perks you’ll get include retirement benefits, full medical and dental care, and a number of discounts on products and services, as well as reimbursement for some educational costs, including tuition, if you pursue formal education in order to progress your career at apply home adviser .

In addition, relocation assistance and optional commissions may be available for this position. Find out more about apply home adviser advantages.

FAQ

What questions are asked at the Apple advisor interview?

What motivates you to work at Apple? Tell me about yourself and your qualifications for the position. Could you explain the procedures you would follow to diagnose and fix a bad internet connection? How would you respond if a consumer was irate?

What do Apple at home advisors get paid?

What is the salary of an Apple Home Advisor? The average hourly wage for an Apple Home Advisor in the US is $26.41 as of December 8, 2023.

What is the job role of Apple Home Advisor?

As you assist consumers in accessing the things they’ve grown to love from Apple, you will enhance their lives by responding to inquiries about our goods and services. We will rely on you to oversee their experience utilizing your own style throughout the procedure. There’s only some useful training, no script.

What skills do you need to be an Apple advisor?

Together with having strong time management and task prioritization abilities, you also have good written and vocal communication skills. You are able to assess, isolate, and fix a variety of sophisticated technical issues while multitasking across systems and applications.

Reference by

https://www.glassdoor.com/job-listing/apple-support-college-program-at-home-advisor-sonoma-state-university-apple-

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